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Shipping policy
Shipping Policy — Naenes
Shipping Locations
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We currently ship within the United States only
Processing Time
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Orders are typically processed within 2–4 business days
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Processing time does not include weekends or holidays
Delivery Time
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Please allow up to 10 business days for your order to be delivered after it has shipped
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Business days do not include weekends or holidays
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Delivery times may vary due to carrier delays, weather, or holidays
Order Tracking
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A tracking number will be emailed once your order has shipped
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Please allow 24–48 hours for tracking information to update
Lost or Stolen Packages
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We are not responsible for packages marked “delivered” by the carrier
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If your package is marked delivered but not received, please contact the carrier to file a claim
Wrong Address Disclaimer
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Customers are responsible for entering the correct shipping address at checkout
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We are not responsible for packages shipped to incorrectly entered addresses
Contact
For shipping questions, contact us at: