Return & Refund Policy — Naenes

Last updated: 01-01-2026

All Sales Are Final

Due to the nature of our hair products, all sales are final.
We do not offer refunds and we do not accept returns under any circumstances.

Damaged or Defective Items

We will replace damaged or defective items after investigation.

To request a replacement:

• contact us within 7 days of delivery

• email admin@naenes.com

• include your order number

• include clear photos or video of the damaged item

• keep original packaging during the investigation

If damage is confirmed, we will send a replacement of the same item.

Wrong Item Received

If you received the wrong item due to our error:

• contact us within 7 days of delivery

• we will replace the incorrect item with the correct one

Order Cancellations

Once an order is placed, it cannot be canceled.

Important Notes

• Naenes is not responsible for carrier-marked “delivered” packages

• Naenes is not responsible for addresses entered incorrectly at checkout

• no returns or refunds for change of mind or buyer’s remorse

Contact

Email: admin@naenes.com

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Shipping Policy — Naenes

Shipping Locations

• We currently ship within the United States only

Processing Time

• Orders are typically processed within 2–4 business days

• Processing time does not include weekends or holidays

Shipping Time

• Standard shipping time is typically 3–7 business days after processing

• Shipping times may vary due to carrier delays or holidays

Order Tracking

• Once your order ships, a tracking number will be emailed to you

• Please allow up to 24–48 hours for tracking to update

Lost or Stolen Packages

• We are not responsible for packages marked “delivered” by the carrier

• Please contact the carrier directly to file a claim

Wrong Address Disclaimer

• Customers are responsible for entering the correct shipping address

• We are not responsible for orders shipped to incorrectly entered addresses

Contact

Email: admin@naenes.com